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Information Services Help Desk
HELP (4357)
When you contact the Help Desk, everything begins with your Service Request. As soon as we get your name, number, location and system on which you are experiencing difficulty, a Service Request number for the specific incident will be assigned and given to you. This number is your "password" to check the status of your request and get information from the center in the quickest possible way.
If you call and leave a voice message (during the day or after hours), IS personnel will return your call and supply you with your Service Request number (SR#).
When the work is completed, the Service Request Number is "closed" in the system. The "fix" will be documented in the Help Desk Support Center Solutions database for future reference. Each request is unique so every time you contact the Help Desk with a Service Request you will receive a new and distinct number.
If any major computer system is out of order, you will hear an announcement. So--if your system is not responding, the best thing to do is call HELP (4357) or 933-7090, option #1.
Next you will be asked to choose the service you need. You can always leave your service request information in a voice message.
A Information Services Support Representative will take your service request information in person or you can leave the information in a voice message: 1) your name and number, 2) your location, and 3) your service request description. If the technician cannot immediately solve your problem, it will be assigned to another technician who will contact you and provide more in-depth assistance. Your service request number will remain unchanged.
To check the status on your service request, call HELP (4357) during business hours and select the "check status" choice, giving your SR#.
After business hours and on weekends and holidays, you may leave a voice message which will be entered into our system the next business day.
For more information regarding Help :
info@stockton.k12.ca.us
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